Academic Policies

Educational Objectives

Our overall objective is to provide quality training in basic principles, applications and hands-on experiences to eligible students who generally have had no formal training or experience in the technology field they have chosen. This career training, along with demonstrated leadership, is designed to permit the graduate to gain entry-level or higher employment in the career field for which training was provided by the college. Additionally, through this comprehensive, relevant and practical approach, students will acquire the manual and technical skills necessary to develop self-reliance and competence. 

Grading System & Academic Requirements

Grade transcripts are maintained on all students. In each course, students may earn grades for homework, quizzes, tests, laboratory work, special projects, attendance and final examinations. The semester GPA is the average of the course grades. The average of all course grades is the final GPA for the program. 

Course Final

If a student has a passing average prior to taking the final exam but fails the final, the student may retake the final exam within five (5) class days. The grade for the final exam retake will be limited to a maximum of 65.

Dismissal and Appeals

Students dismissed for unsatisfactory progress or attendance who believe they had mitigating circumstances causing their dismissal may appeal in writing to the director for re-enrollment. Re-enrollment will be at the discretion of the director. See “Grounds for Dismissal, Returning Students.”

Grading Scale

A 90-100 4.0
B 80-89  3.0
C 70-79  2.0  Minimum standard of SAP
D 60-69  1.0  Lowest passing grade
F 0-59   0.0
I Incomplete work, dropped course with more than 80 percent complete.
W Dropped course prior to completing 80 percent of course.

An incomplete (I) may be removed if, in the opinion of the college, mitigating circumstances prevented completion; otherwise an "I" reverts to an "F" after 10 class days and will be included in GPA calculations. 

Students receiving a "W" will be on academic probation for the first semester. After returning, they must earn a 2.0 GPA (C), or better, for the semester in order to remain enrolled. “W” grades are not included in GPA calculations.

Scholarship recipients may have to adhere to higher academic standards in order to keep their scholarships. 


Students must have an average GPA of 2.0, or better, in order to graduate.


Students are recognized for academic achievement each semester and upon commencement. 

  • Highest Honors 3.80 - 4.00
  • High Honors 3.65 - 3.79
  • Honors 3.50 - 3.64

Satisfactory Academic Progress (SAP)

Quality of work:  Students who score below a cumulative GPA of 2.0 (C) for a semester will be placed on academic warning for the following semester. Students must score 2.0 (C) or higher for the warning semester to be removed from Warning status. Students who score below a cumulative GPA of 2.0 (C) for any second semester during a program will be placed on academic probation. in order to remain enrolled, students must score 2.0 or higher for all remaining semesters in the program. Students will be granted only one probationary semester during their enrollment with the college. Therefore, if a student scores below 2.0 (C) after having served a Probationary semester, the student’s enrollment will be terminated.

Quantity of work, maximum timeframe:  Students must complete their respective programs in no more than 150 percent of the normal credit hours required to graduate. For example, students in a 90-semester credit hour program must complete their program within 135 semester credit hours of attendance. Students will be dismissed if it is determined that their maximum timeframe cannot be met. Transfer credits will be subtracted from the maximum timeframe to ensure quality of work standards

Records: Academic, attendance and advising records are maintained as required and are available for student viewing during regular office hours by appointment. Students are given copies of their grade transcripts at the end of each semester. The final official transcript may be held if the graduating student has failed to meet financial obligations. 

Reinstatement of financial aid:  Students who become ineligible to receive federal and/or state financial aid may be reinstated by either (1) maintaining the minimum standard of satisfactory academic progress and attendance while completing a semester of training, or (2) not attending the school for a minimum of one semester. In either case, the student must apply for reinstatement by completing a "Request for Reinstatement” form. The request will be evaluated by the director, and the results will be forwarded to the student within 15 days. Reinstatement is at the discretion of the Campus Director.

Repeated Courses:  Failed courses (less than 1.0 GPA) must be repeated at the expense of the student.  Students will also be charged tuition for repeating courses taken to improve a grade, but federal financial aid may be provided. The repeated course grade will replace the original grade for the purpose of making the GPA calculations.

Exit Interview

It is understood that Federal regulations require an Exit Interview be conducted when students graduate or leave a training program at FCT. The student must agree to schedule and attend this interview.

Grounds for Dismissal

The student agrees that unsatisfactory attendance, non-payment of tuition, failure to obtain materials, violation or infringement of the college’s rules and regulations, interfering with the training of other students, and/or failure to make satisfactory academic progress will subject the student to probationary action and/or dismissal at the sole discretion of the college. 

Returning Students

Returning students who resume training after dismissal by the college or voluntary withdrawal will be charged the prevailing tuition amount.

Suggestions and Complaints

The College is committed to providing quality training in a positive environment. Suggestions are welcome and can be submitted anonymously on the end-of-semester evaluations. Should a student wish to file a complaint, please address to:

Fountainhead College of Technology
Casey Rackley Campus Director
3203 Tazewell Pike
Knoxville, TN 37918
(865) 688-9422

If a complaint is not settled at the college level, the student may contact:

Tennessee Higher Education Commission
Attention: Complaints
Division of Postsecondary School Authorization Parkway Towers Suite 1900
404 James Robertson Parkway
Nashville, TN 37243-0830
(615) 741-5293

ACCSC Student Complaint Procedure

Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:

Accrediting Commission of Career Schools & Colleges
2101 Wilson Boulevard, Suite 302
Arlington, VA 22201
(703) 247-4212

Students may obtain a copy of the ACCSC Complaint Form by contacting the Campus Director, Marty Rogers, or online at

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